WHAT IS YOUR TURN AROUND TIME FOR DELIVERY?
ANSWER: I am responsible for carefully editing each image you receive in your galleries. No image is outsourced for editing, as I want to make sure that I provide my very best service to all of my clients. Currently, portrait sessions can take 1-2 weeks for you to receive your online proofing gallery link, and delivery of disks/USB drives/printed products can take up to 3 weeks (depending on the products ordered). Wedding galleries can take up to 8 weeks for processing and delivery, but oftentimes they are delivered before the expected deadline.
ARE YOU FLEXIBLE WITH RESCHEDULING?
ANSWER: Yes. I understand the needs of my clients can change. In fact, I would much rather you reschedule your engagement session with me if someone isn’t feeling well – that way we’re sure to get heartfelt smiles and laughter when everyone is at their best. I also understand that Mother Nature can have her mood swings. I keep in close contact with all of my clients leading up to the date of their sessions, regarding the weather and any other planning. If it looks as if the weather may delay our shoot, you will hear from me immediately and we will make a decision together, whether or not you’re comfortable with rescheduling.
MY RETAINER IS “NON-REFUNDABLE”. WHAT DOES THAT MEAN?
ANSWER: The only time a retainer fee would be considered “non-refundable” is if you are a no-show to your portrait session OR if you cancel your wedding or portrait session with me, without any intention of rescheduling. If either of those two things happen you agree to forfeit your retainer/down-payment.
DO YOU OFFER A PAYMENT PLAN?
ANSWER: Yes! Payment plans are offered to all of my clients – portrait clients and wedding clients alike. I use a very structured and organized studio management system that houses your invoice & contract in one location for your convenience. Family & friends can even make payments on your behalf.
WHAT SHOULD I KNOW ABOUT YOUR WEDDING COVERAGE?
ANSWER: I offer all of my brides & grooms two choices for coverage/packages. This includes a-la-carte items you can add to customize your package of choice. A-la-carte items include extra hours of coverage and various printed products. Not only do I offer full wedding coverage but I’m proud to offer a Courthouse Wedding/Elopement package!
HOW DO I BOOK A PORTRAIT SESSION?
ANSWER: Portrait session bookings are very seamless. I designed the process to be as easy on you as possible because, let’s face it, we’re all very busy and the last thing you want to be thinking about is printing out cumbersome contracts. Everything is completed electronically and shouldn’t take you more than 5-10 minutes. After speaking with me about available dates, you’ll receive a link to view your Proposal, choose your package, sign your portrait contract, and pay your retainer fee. The non-refundable retainer fee is collected via Stripe the same time you sign your contract. Boom! Your date is secure.
WHICH WEDDING COLLECTION IS RIGHT FOR US?
ANSWER: I specialize in telling your full wedding story, from beginning to end. However, if you’re planning an elopement wedding then chances are you won’t need a full day of photography coverage. I am more than happy to craft a wedding package that fits your needs and I’m proud to say that one of the services I offer my couples is assistance in creating their final wedding day timeline. Contact me to grab a coffee or a glass of wine and we’ll walk through a basic itinerary so you can make the best choice for you and your fìance.